FAQ

Got Questions? We've Got Answers.

Everything you need to know about our services, products, scheduling, and what to expect on your first visit.

Products & Safety

Absolutely. Every product we use is specifically chosen to be safe around pets and children. We never use bleach, ammonia, or harsh chemical sprays.

It's up to you! Most of our clients let their pets roam freely — our team loves animals and is comfortable around all breeds and sizes. If your pet is anxious around strangers, a separate room or crate during the visit can help them feel more comfortable.

We use premium, pH-balanced dog shampoos and conditioners suited to your dog's coat type. We carry options for sensitive skin, de-shedding, and flea & tick treatment. Just let us know your dog's needs when you book.

Yes! We're experienced with homes that have cats, rabbits, birds, reptiles, and other small animals. We take extra care around cages, litter boxes, and sensitive areas.

Scheduling & Booking

Fill out our free estimate form on the Contact page and we'll get back to you within 24 hours to confirm your appointment. You can also call or email us directly.

We recommend booking at least 48–72 hours in advance for regular visits. For first-time deep cleans or large homes, a week's notice helps us schedule the right team size.

We ask for at least 24 hours notice to cancel or reschedule at no charge. Cancellations with less than 24 hours notice may incur a $25 fee to cover our team's time.

We do our best to accommodate last-minute requests depending on availability. Contact us directly and we'll let you know what we can do.

Pricing & Memberships

All cleaning supplies and pet care products are included — you don't need to provide anything. Our team arrives fully equipped for every visit.

Never. The price we quote is the price you pay. If your home requires extra time or special attention, we'll always discuss it with you before proceeding.

Membership plans give you recurring services at a discounted rate. You're billed monthly and can cancel anytime — no contracts, no commitments. Discounts apply automatically to all services under your plan.

Yes! That's exactly what our Pawfect Reset Package is designed for. One visit, one team, everything done — and you save up to $30 compared to booking separately.

First Visit & What to Expect

Just tidy up any personal items or valuables you'd like put away, and make sure we can access all the rooms you'd like cleaned. You don't need to pre-clean — that's our job!

Not at all. Many of our clients provide a key or door code. You can feel confident leaving me to work while you're out.

We stand behind our work 100%. If you're not satisfied with any part of your clean, contact us within 24 hours and we'll come back to make it right — at no extra charge.

Absolutely. I take great pride in treating every home and every pet with the utmost care and respect. Your trust means everything to me.

Still Have Questions?

We're happy to chat. Reach out and we'll get back to you within a few hours.

Contact Us